Nothing is more important to a company's long-term health than customer loyalty - yet too many companies settle for empty customer service slogans, misguided programs, and sporadic training. This powerful book introduces a complete program that virtually guarantees customer retention and business growth - including high-impact tactics for consistently exceeding customer expectations through "A-plus" value, personality, information, convenience, and more.
- ISBN10 081440569X
- ISBN13 9780814405697
- Publish Date 7 May 2001
- Publish Status Out of Print
- Out of Print 17 June 2021
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Format Hardcover
- Pages 224
- Language English