Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win--win situation. How to Resolve Conflict Effectively, Participant's Workbook from the popular 60--Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win--win situations. Specifically, you will learn how to * Get tension right out on the table * Figure out what's bothering the other person * Communicate the real, underlying concerns
- ISBN10 0787980110
- ISBN13 9780787980115
- Publish Date 8 March 2005 (first published 1 December 2004)
- Publish Status Out of Stock
- Out of Print 15 August 2013
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Jossey-Bass Inc.,U.S.
- Format Paperback
- Pages 272
- Language English