This is a comprehensive text on the communications and interpersonal skills required of future and existing managers within the tourism and hospitality industry. The industry is increasingly emphasising the importance of such skills, and this text provides a resource around which lecturers can develop relevant courses. The text is vocationally oriented while also dealing with the more theoretical aspects. It adopts a structured, self-learning approach based on case studies, exercises, keynotes and activities.
- ISBN10 041257330X
- ISBN13 9780412573309
- Publish Date 20 April 1995
- Publish Status Out of Print
- Out of Print 24 November 2004
- Publish Country GB
- Imprint Cengage Learning EMEA
- Format Paperback
- Pages 192
- Language English