Aims to lead the reader on a journey to the sought-after "Land of Success" and teach how to provide the very best service and reap even greater rewards.
- ISBN10 0340728930
- ISBN13 9780340728932
- Publish Date 4 January 2001 (first published 6 April 2000)
- Publish Status Transferred
- Out of Print 20 April 2005
- Publish Country GB
- Publisher Hodder & Stoughton
- Imprint Hodder Paperback
- Edition New edition
- Format Paperback (B-Format (198x129 mm))
- Pages 272
- Language English