Offering information and advice on etiquette in various aspects of business, this book deals with such topics as handling complaints from dissatisfied customers, letter-writing, entertaining, chairing meetings, sexual harassment, job interviews, telephone courtesy and how to address dignitaries and senior and junior colleagues in the correct and acceptable way. There is a section on the particular problems that confront women in a business encounter, and quotes from the heads of major corporations stressing the importance of business etiquette. The special difficulties of dealing with overseas companies are also addressed.
- ISBN10 0749911484
- ISBN13 9780749911485
- Publish Date 28 May 1992 (first published 25 April 1991)
- Publish Status Out of Print
- Out of Print 20 December 2004
- Publish Country GB
- Publisher Little, Brown Book Group
- Imprint Piatkus Books
- Edition New edition
- Format Paperback
- Pages 192
- Language English