In an increasingly unpredictable world, it is essential that managers have the theoretical and practical tools for dealing with crises and disasters. No two disasters are the same. However, it is possible to identify common features of, as well as the mechanisms needed to deal with, a variety of potential disasters. High on the list are effective communications, having a Crisis Management Plan in place, training Personnel, and knowing how to handle individual stress and group behavior. This book is a practical step by step guide to managing crisis situations in the work environment, with a strong emphasis on communications.
- ISBN10 0195783131
- ISBN13 9780195783131
- Publish Date 30 January 2003
- Publish Status Out of Print
- Out of Print 28 April 2010
- Publish Country ZA
- Imprint Oxford University Press Southern Africa
- Edition 2nd ed.
- Format Hardcover
- Pages 96
- Language English