Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
- ISBN10 0786448962
- ISBN13 9780786448968
- Publish Date 30 December 2010
- Publish Status Active
- Publish Country US
- Imprint McFarland & Co Inc
- Edition 2nd Revised edition
- Format Paperback (US Trade)
- Pages 214
- Language English