Although more products and services are available than ever before, companies are still sending out the wrong message by giving their customers boring, apathetic, impatient, and uninspired service, when an organisation's commercial success is incumbent upon making customers feel valued."Customer Loyalty Guaranteed" shows leaders at all levels how to awaken the "spirit to serve" in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.Customer service gurus Chip Bell and John Patterson provide fresh concepts on how organisations must deal with today's "new" customer, and show companies how to infuse their organisations with passion that customers will connect to.
- ISBN10 1598694685
- ISBN13 9781598694680
- Publish Date 1 November 2007
- Publish Status Out of Stock
- Out of Print 16 November 2009
- Publish Country US
- Imprint Adams Media Corporation
- Format Paperback
- Pages 254
- Language English