In this highly successful mini-encyclopedia on essential people skills, Peter Honey provides clear, concrete advice on how to:- assert yourself, empower others and satisfy customers; cut through game-playing and hidden agendas; release creativity, generate ideas and build on them to solve problems; prevent anger, boredom, guilt and other unwanted feelings; praise, criticise and negotiate more effectively; and cope with conflict, bullies and (your own and others) resistance to change. Also includes a powerful diagnostic quiz to focus your thinking on the best places to start.
- ISBN13 9780852929032
- Publish Date 26 March 2001
- Publish Status Transferred
- Out of Print 4 April 2008
- Publish Country GB
- Imprint Chartered Institute of Personnel & Development
- Edition 2nd edition
- Format Paperback
- Pages 240
- Language English