Based on extensive research with 19 organizations that have received the Malcolm Baldridge National Quality Award, this work explains how to improve quality and response time, reduce costs and gain market share. It helps readers assess their own companies by asking three questions: Has your organization recognized the new methods that are replacing old habits? Does it employ customer value-added concepts? Is training a key element in the overall strategy?
- ISBN10 0585033765
- ISBN13 9780585033761
- Publish Date 13 May 2014 (first published 14 January 1998)
- Publish Status Active
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Format eBook
- Pages 232
- Language English