Some form of interpersonal contact makes up a large portion of every employee's workday. Without the skills needed to work well with others in a face-to-face situation, no one would get any work done! This book contains 36 exercises designed to give trainers an edge in instructing employees in the art of effective communication. It provides lessons on: resisting subtle manipulation; resolving big differences of opinion on matters such as policy or strategy; and defusing other people's anger.
- ISBN10 0814471242
- ISBN13 9780814471241
- Publish Date 28 November 2001
- Publish Status Out of Print
- Out of Print 5 June 2021
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Format Paperback
- Pages 320
- Language English