Voice of the Customer: Capture and Analysis

by Dr Kai Yang

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  • ISBN10 6611113398
  • ISBN13 9786611113391
  • Publish Date 1 January 2008 (first published 14 November 2007)
  • Publish Status Active
  • Out of Print 14 September 2011
  • Publish Country US
  • Imprint McGraw-Hill Companies
  • Format eBook
  • Pages 416
  • Language English