To prevent your customers taking their business elsewhere, your company must ensure that they are satisfied with the level and consistency of the service you provide. The Service Management Audit enables you to assess the service delivery processes within your organisation, enabling you to identify opportunities where improvements could be made. This comprehensive audit will help you to: *Understand the missing link between competitive strategy and service delivery *Establish the effectiveness of your service delivery *Ensure resources are maximised and service encounters are managed efficiently *Manage the operational elements of service delivery such as capacity management *Ensure the appropriate service recovery strategies are in place
- ISBN10 0273647083
- ISBN13 9780273647089
- Publish Date 3 November 1999
- Publish Status Out of Print
- Out of Print 31 October 2009
- Publish Country GB
- Imprint Financial Times Prentice Hall
- Format Paperback
- Pages 120
- Language English