Written specifically to better serve the needs of students on services-orientated operations management courses. The first European-originated book. Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.
- ISBN10 1405847328
- ISBN13 9781405847322
- Publish Date 22 May 2008 (first published 6 December 2000)
- Publish Status Out of Print
- Out of Print 25 April 2012
- Publish Country GB
- Imprint Pearson Education Limited
- Edition 3rd edition
- Format Paperback
- Pages 552
- Language English