This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.
- ISBN10 0273626337
- ISBN13 9780273626336
- Publish Date 27 June 1997
- Publish Status Out of Print
- Out of Print 31 October 2009
- Publish Country GB
- Imprint Pearson Education Limited
- Format Hardcover
- Pages 256
- Language English