Gives you the means to tackle the issue of customer services at the operational level. Based on 25 service activities, each of which is self-contained, easy to implement and adaptable to your business requirements.
- ISBN10 0273609742
- ISBN13 9780273609742
- Publish Date 24 March 1995
- Publish Status Out of Print
- Out of Print 31 October 2009
- Publish Country GB
- Imprint Pearson Education Limited
- Format Paperback
- Pages 192
- Language English