Seven Secrets of Service Strategy reveals how to compete through service differentiation by concentrating on the creation of a valuable 'service culture' and customer loyalty programmes that improve customer satisfaction..
- ISBN10 0273635778
- ISBN13 9780273635772
- Publish Date 14 December 1999
- Publish Status Out of Print
- Out of Print 22 February 2005
- Publish Country GB
- Imprint Pearson Education Limited
- Format Hardcover
- Pages 160
- Language English