Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This book describes the problem manager role in depth, including purpose, required skills and career progression. It covers relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.
- ISBN10 132218335X
- ISBN13 9781322183350
- Publish Date 1 January 2014
- Publish Status Active
- Out of Print 21 April 2015
- Publish Country US
- Imprint BCS Learning & Development Limited
- Format eBook
- Pages 241
- Language English