Innovate!: Straight Path to Quality, Customer Satisfaction and Competitive Advantage

by Paul A. Schumann and etc.

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Without a doubt, innovation is, and will continue to be, a powerful source of competitive advantage. It is emphasized by the Quality Movement as one of the chief ways to achieve customer satisfaction. This practical, results-orientated book shows executives how to release innovation from its traditional home - R&D - and make it a priority throughout the organization. "Innovate!" lays out the authors' patented Innovation by Design (IBD) model, a set of practical tools for mastering the transition to a truly innovative company. Illustrating how to build innovativeness into every essential process, it guides managers through key changes in planning, language and feedback systems, and supplies case studies, practice problems and exercises.
  • ISBN10 0070557144
  • ISBN13 9780070557147
  • Publish Date 1 January 1994
  • Publish Status Active
  • Out of Print 13 August 1997
  • Publish Country US
  • Publisher McGraw-Hill Education - Europe
  • Imprint McGraw-Hill Inc.,US
  • Format Hardcover
  • Pages 208
  • Language English