E-Service: Twenty-Four Ways to Keep Your Customers When the Competition is Just a Click Away

by Ron Zemke and Thomas K Connellan

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E-Service: Twenty-Four Ways to Keep Your Customers When the Competition is Just a Click Away

by Ron Zemke and Thomas K Connellan

0 ratings • 0 reviews • 0 shelved

This is a guide to building good service on the Web. It provides a blueprint of ready-to-implement ideas and solutions for how to provide great service in cyberspace.

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ISBN10 0814424635
ISBN13 9780814424636
Publish Date 1 October 2000
Publish Status Unknown
Out of Print 11 April 2013
Publish Country US
Publisher HarperCollins Focus
Imprint Amacom

Format eBook
Language English