This book contains 49 real-world cases based on the author's experience and the experience of colleagues in service operations. Each case focuses on decision-making in an action-oriented setting and requires the use of analytical skills, risk assessment and judgment to effectively analyze them.
- ISBN10 0534511260
- ISBN13 9780534511265
- Publish Date 22 November 1995
- Publish Status Active
- Out of Print 23 October 2014
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint Wadsworth Publishing Co Inc
- Format Hardcover
- Pages 567
- Language English