This text is aimed at everybody concerned with customer service, especially the IT, marketing and customer-support managers who need to implement and use these systems. It examines in detail the complexities of delivering the increasingly high level of customer service demanded by the market-place. It shows why and how this can be supported using client-server systems. It also provides an insight, gained from many years in the consultancy business, into the management structure and processes that demonstrate the ways in which organizations can benefit from an integrated and enlightened approach to customer-support delivery. This is the companion volume to "Groupware" by Bate and Travell. The two volumes provide an integrated approach to organizing and then delivering better customer service.
- ISBN10 0077092341
- ISBN13 9780077092344
- Publish Date 1 April 1996
- Publish Status Cancelled
- Out of Print 16 September 2004
- Publish Country GB
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Publishing Co.
- Format Hardcover
- Pages 250
- Language English