Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone.
- ISBN10 1423721306
- ISBN13 9781423721307
- Publish Date December 2004 (first published 1 January 2004)
- Publish Status Out of Print
- Out of Print 24 November 2021
- Publish Country US
- Imprint netLibrary, a division of OCLC
- Format eBook
- Language English