Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. .
- ISBN10 1548879436
- ISBN13 9781548879433
- Publish Date 14 July 2017 (first published 14 January 2008)
- Publish Status Active
- Imprint Createspace Independent Publishing Platform
- Format Paperback (US Trade)
- Language English