Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.
- ISBN10 1404175679
- ISBN13 9781404175679
- Publish Date 21 April 2009 (first published 1 March 2007)
- Publish Status Active
- Publish Country US
- Imprint Thomas Nelson Publishers
- Format Paperback
- Pages 132
- Language English