This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
- ISBN10 0071387854
- ISBN13 9780071387859
- Publish Date 19 February 2002
- Publish Status Active
- Out of Print 5 April 2008
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Inc.,US
- Edition 2nd Revised edition
- Format Paperback
- Pages 400
- Language English