Focusing on management, this is one of a series which shows how English Heritage deals with management and visitor issues at its 400 historic sites open to the public. Case studies and examples of working practices and guidelines are included, and the book is linked directly to GNVQ Leisure and Tourism course requirements, as well as being suitable for many other vocational courses. The book explores how English Heritage manages, markets, promotes and presents its sites to visitors, and includes a series of interviews with staff involved in management and customer care, with documentary copies of job descriptions for staff at each level.
- ISBN10 1850746605
- ISBN13 9781850746607
- Publish Date December 2002
- Publish Status Out of Print
- Out of Print 6 May 2010
- Publish Country GB
- Imprint English Heritage
- Format Paperback
- Pages 120
- Language English