This core introductory textbook examines hospitality "systems" - the technology and processes that enable goods and services to be delivered to the customer. Systems theory is all about applying a consistent set of ideas and concepts for the analysis of real world situations and problems. This structure facilitates making comparisons, understanding relationships and diagnosing how things really work and therefore allows students to analyse hospitality operations.
- ISBN10 6612722061
- ISBN13 9786612722066
- Publish Date 13 March 2003
- Publish Status Active
- Out of Print 28 September 2011
- Publish Country US
- Imprint Cengage Learning
- Format eBook
- Pages 265
- Language English