This introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include: * 18 chapters, making this text manageable for a one-semester course * Examples from over 125 international companies * Icons in the margins distinguishing US-based and none US-based company examples * Cases with TQM applications integrated throughout each chapter * A quality, international, ethics, and diversity exhibit in each chapter * Experiential learning excercises in each chapter * Critical thinking questions at the end of each major section within each chapter * Chapter summaries
- ISBN10 1557866112
- ISBN13 9781557866110
- Publish Date 16 February 1995
- Publish Status Active
- Publish Country US
- Imprint John Wiley & Sons Inc
- Format Paperback
- Pages 580
- Language English