This is the ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace. It discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service. It provides expert tips and tricks to make the software work more effectively, and explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships. The author is considered one of a handful of global experts on CRM for small- and medium-sized businesses.
- ISBN10 1280265809
- ISBN13 9781280265808
- Publish Date 1 January 2004 (first published 22 August 2003)
- Publish Status Active
- Out of Print 25 February 2015
- Publish Country US
- Imprint For Dummies
- Format eBook
- Pages 364
- Language English