Quality service is crucial in today's business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.
Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota's lean production did for manufacturing industries.
Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.
- ISBN10 1282265911
- ISBN13 9781282265912
- Publish Date 1 January 2010 (first published 29 May 2008)
- Publish Status Active
- Out of Print 17 February 2015
- Publish Country US
- Imprint Financial Times/ Prentice Hall
- Format eBook
- Pages 176
- Language English