Packed with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.
- ISBN10 1620233363
- ISBN13 9781620233368
- Publish Date 15 November 2016
- Publish Status Active
- Imprint Atlantic Publishing Group Inc
- Edition 2nd Revised ed.
- Format Hardcover (Library Binding)
- Pages 288
- Language English