A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).
- ISBN10 0135731143
- ISBN13 9780135731147
- Publish Date 2 December 1999 (first published 1 May 1992)
- Publish Status Out of Print
- Out of Print 15 March 2021
- Publish Country US
- Publisher Pearson Education Limited
- Imprint Addison Wesley
- Edition 2nd edition
- Format Paperback
- Pages 280
- Language English