Designed for students studying front office operations, this text reflects the relative importance of different aspects of a hotel receptionist's job. It describes clerical operations, and explains how to deal with clients, enquiries, reservations, room allocations, bills, check-outs and more.
- ISBN10 0750600241
- ISBN13 9780750600248
- Publish Date 25 January 1991 (first published 21 September 1981)
- Publish Status Unknown
- Out of Print 2 August 2011
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint Butterworth-Heinemann Ltd
- Format Paperback (UK Trade)
- Pages 264
- Language English