Customer care is, at best, mediocre if you have to force people to do it. So this book shows you how to create a system where good customer care is as natural as breathing. More than half the battle is starting with the right sort of staff. This book will help the reader select the right stuff when recruiting. It will also help the reader recognise the no-hopers already with you. This is a training manual for all managers to ensure that customer care works in their departments, by motivating, training and appraising those people responsible for effective customer care. Its main objectives are to enhance a company's reputation and also to increase its profits. With contributions from experts in the Tack Organization this book covers the different aspects of implementing customer care successfully.
- ISBN10 0750618825
- ISBN13 9780750618823
- Publish Date 14 March 1994
- Publish Status Out of Print
- Out of Print 14 May 1996
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint Butterworth-Heinemann Ltd
- Edition New edition
- Format Paperback
- Pages 128
- Language English