Intended to be of use to those in organizations facing problems finding out what processes and systems are necessary to sustain superior customer service in the market place, this book aims to encourage creative thought and innovative actions in the customer service arena. Packed with illustrations, checklists, quizzes and anecdotes, it offers a practical approach to the topic of customer service. The book aims to avoid jargon and contains action-orientated ideas and a multitude of examples. It is international in scope and aims to be simple to understand.
- ISBN10 0750601493
- ISBN13 9780750601498
- Publish Date 7 December 1991
- Publish Status Out of Print
- Out of Print 22 November 1993
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint Butterworth-Heinemann Ltd
- Format Hardcover
- Pages 160
- Language English