For undergraduate-level courses in Hotel, Restaurant, and Institutional Management.
Based on the author's extensive experience in the field, this is the first human resources management text to focus exclusively on the complexities of the hospitality industry. It deals comprehensively with the “ins and outs” of all the dimensions of caring and leading required of hospitality industry employees to achieve optimum performance. It explores the most relevant issues and modern approaches to HRM, with a focus on effective methods for building a winning team—the approach necessary to create the exceptional guest experience—the key to success in this highly competitive marketplace.
- ISBN10 0130209465
- ISBN13 9780130209467
- Publish Date 26 January 2001
- Publish Status Out of Print
- Out of Print 30 October 2013
- Publish Country US
- Imprint Pearson
- Format Hardcover
- Pages 361
- Language English