"This textbook shows students how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Students will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations."--Publisher
- ISBN10 0866122672
- ISBN13 9780866122672
- Publish Date 1 January 2005 (first published 1 January 1998)
- Publish Status Unknown
- Imprint Educational Institute of American Hotel & Motel Association
- Edition 3rd ed.
- Format Hardcover
- Pages 621
- Language English