This text of cases draws together a variety of international examples from many areas. It supplies information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison of their own operations. The cases in the book are organized loosely around John Oakland's models for TQM, covering such aspects as culture change, systems (including the quality award frameworks), measurement, tools/techniques and teamwork for improvement, implementation and integrating TQM into the strategy of the organisation. Specific company cases include: British Gas; CMB; Esso Research; Exxm Chemical; Hills Industries; Lynx Pirelli Communications; Prudential lnsurance; Shorts Brothers; Thomas Cook; Tioxide; and others under fictitious names.
- ISBN10 0750615656
- ISBN13 9780750615655
- Publish Date 17 February 1994
- Publish Status Out of Print
- Out of Print 12 July 2000
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint Butterworth-Heinemann Ltd
- Format Hardcover
- Pages 288
- Language English