'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.
This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
- ISBN10 0080519490
- ISBN13 9780080519494
- Publish Date 14 June 2003
- Publish Status Unknown
- Imprint Society for Neuroscience
- Edition Revised ed.
- Format eBook
- Pages 494
- Language English