In this book the author explains that managers must build human capital and engender employee engagement by managing them almost not at all, by attending instead to the factors and circumstances that make them successful. In other words, managers must play their role from offstage and out of the limelight . Based on a survey of over 16,000 employees, the author presents Towers-Watson' management performance model: Executing tasks, Building relationships and performance capability, and Energizing change. Additionally, managers must create an atmosphere of authenticity and trust.
- ISBN10 0470627727
- ISBN13 9780470627723
- Publish Date 19 November 2010 (first published 1 January 2010)
- Publish Status Out of Print
- Out of Print 15 June 2021
- Publish Country GB
- Publisher John Wiley and Sons Ltd
- Imprint Jossey Bass Wiley
- Format Hardcover
- Pages 336
- Language English