Built around a model that provides the tools and techniques needed to stay competitive, this book provides a new perspective to business managers, quality managers, and others looking for ways to quantify and improve their organization's customer-focused strategies. This book helps organizations develop products that will propel them to succeed in today's customer-oriented business environment.
- ISBN10 0442018924
- ISBN13 9780442018924
- Publish Date 1 November 1994
- Publish Status Out of Print
- Out of Print 4 December 1997
- Publish Country US
- Imprint John Wiley & Sons Inc
- Format Hardcover
- Pages 464
- Language English