Crises occur every day: an airplane crashes into a mountain; a corporation lays off thousands of workers; an oil spill threatens an ecosystem. Such crises can be devastating for individuals, organizations, the organizations’ stakeholders, and even entire industries.
Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multi-disciplinary approach to the entire crisis communication process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (pre-crisis, crisis, and post-crisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.
- ISBN10 1452261369
- ISBN13 9781452261362
- Publish Date 13 March 2014 (first published 9 September 1999)
- Publish Status Out of Print
- Out of Print 6 September 2019
- Publish Country US
- Imprint SAGE Publications Inc
- Edition 4th Revised edition
- Format Paperback
- Pages 256
- Language English