This book gives advice on how to respond to 50 different types of behaviour which can make people's lives sheer misery. The problems are listed alphabetically from the abdicator to the worrier and include the bureaucratic, the flippant, the kowtower, the manipulator, the sarcastic, the vague. For each problem type the author offers four alternative responses: do nothing; alter our perceptions; turn to advantage a problem personality; change the situation. The stimulating techniques he sets out can help everyone to cope with difficult colleagues, subordinates or superiors.
- ISBN13 9780852924952
- Publish Date 16 January 1992
- Publish Status Transferred
- Out of Print 30 July 2003
- Publish Country GB
- Imprint Chartered Institute of Personnel & Development
- Format Paperback
- Pages 176
- Language English