This edition features new sections on topics ranging from bullying, competencies, diversity and empowerment to listening, mentoring, NLP and values. The book is aimed at managers who want to improve their interpersonal skills, and trainers teaching on interpersonal skills courses. People skills are the key to success, and yet they are all based on one simple principle: nobody can tell for sure what you are thinking or feeling, they can only respond to your behaviour. So, if you really want to get the best from others, you must learn to monitor how you behave. The basic techniques are explained clearly in this A-Z guide. The techniques are easy to learn, yet they aim to transform your effectiveness in the office or boardroom, in meetings and interviews, and can improve your relationships with colleagues at work.
- ISBN13 9780852927083
- Publish Date 16 November 1997 (first published 1 March 1988)
- Publish Status Transferred
- Out of Print 24 March 2005
- Publish Country GB
- Imprint Chartered Institute of Personnel & Development
- Edition 2nd edition
- Format Paperback
- Pages 176
- Language English