Ivanka Menken

263 books • 1 series

Jul 1, 2009
Cover of Itil Practitioner Plan and Improve (Ippi) All-In-One Exam Guide and Certification Work Book

Itil Practitioner Plan and Improve (Ippi) All-In-One Exam Guide and Certification Work Book

Jul 1, 2009
Cover of Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, Call Center, Support Center and Service Desk

Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, Call Center, Support Center and Service Desk

Jul 1, 2009
Cover of Itil Practitioner Release and Control (Ipre All-In-One Exam Guide and Certification Work Book; Cmdb and It Service Management with Change Management, Release Management and Configuration Management, Second Edition

Itil Practitioner Release and Control (Ipre All-In-One Exam Guide and Certification Work Book; Cmdb and It Service Management with Change Management, Release Management and Configuration Management, Second Edition

Jun 25, 2009
Cover of Virtualization - The Complete Cornerstone Guide to Virtualization Best Practices

Virtualization - The Complete Cornerstone Guide to Virtualization Best Practices

Jun 25, 2009
Cover of ISO/Iec 20000 Foundation Complete Certification Kit

ISO/Iec 20000 Foundation Complete Certification Kit

Jun 23, 2009
Cover of Itil Practitioner Agree and Define (Ipad) All-In-One Sla Exam Guide and Certification Work Book

Itil Practitioner Agree and Define (Ipad) All-In-One Sla Exam Guide and Certification Work Book

Jun 23, 2009
Cover of Itil V3 Service Capability Osa Operational Support and Analysis of It Services Best Practices

Itil V3 Service Capability Osa Operational Support and Analysis of It Services Best Practices

Jun 17, 2009
Cover of Itil V3 Foundation Certification Exam Preparation Course

Itil V3 Foundation Certification Exam Preparation Course

Jun 17, 2009
Cover of Itil Service Manager Exam Preparation Course in a Book for Passing the Itil Service Managers V2 Exam

Itil Service Manager Exam Preparation Course in a Book for Passing the Itil Service Managers V2 Exam

Jun 4, 2009
Cover of The Itil V3 Service Management Awareness Pocket Guide

The Itil V3 Service Management Awareness Pocket Guide

Jun 1, 2009
Cover of Itil V3 Foundation Certification Exam Preparation Course in a Book for Passing the Itil V3 Foundation Exam - The How to Pass on Your First Try Certification Study Guide - Second Edition

Itil V3 Foundation Certification Exam Preparation Course in a Book for Passing the Itil V3 Foundation Exam - The How to Pass on Your First Try Certification Study Guide - Second Edition

Jun 1, 2009
Cover of The Business Process Management Guide

The Business Process Management Guide

Jun 1, 2009
Cover of The Business Relationship Management Handbook- The Business Guide to Relationship Management; The Essential Part of Any It/Business Alignment Strategy

The Business Relationship Management Handbook- The Business Guide to Relationship Management; The Essential Part of Any It/Business Alignment Strategy

Jun 1, 2009
Cover of Itil V3

Itil V3

Jun 1, 2009
Cover of Organizational Behavior and Leadership Management Essentials

Organizational Behavior and Leadership Management Essentials

Jun 1, 2009
Cover of Saas and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

Saas and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

May 19, 2009
Cover of Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices

Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices

May 1, 2009
Cover of Delivering Unforgettable Customer Service

Delivering Unforgettable Customer Service

May 1, 2009
Cover of Itil V3 Service Lifecycle Service Operation (So) Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Service Operation (So) Exam - The How to Pass on Your First Try Certification Study Guide

Itil V3 Service Lifecycle Service Operation (So) Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Service Operation (So) Exam - The How to Pass on Your First Try Certification Study Guide

May 1, 2009
Cover of Mastering It Service Management

Mastering It Service Management

Apr 1, 2009
Cover of Itil V3 Service Capability PPO - Planning, Protection and Optimization of It Services Best Practices Study and Implementation Guide

Itil V3 Service Capability PPO - Planning, Protection and Optimization of It Services Best Practices Study and Implementation Guide

Apr 1, 2009
Cover of Cloud Computing Virtualization Specialist Complete Certification Kit - Study Guide Book and Online Course

Cloud Computing Virtualization Specialist Complete Certification Kit - Study Guide Book and Online Course

Apr 1, 2009
Cover of Itil V3 Service Lifecycle Service Design (SD) Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Service Design (SD) Exam - The How to Pass on Your First Try Certification Study Guide

Itil V3 Service Lifecycle Service Design (SD) Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Service Design (SD) Exam - The How to Pass on Your First Try Certification Study Guide

Apr 1, 2009
Cover of Itil V3 Service Lifecycle Service Strategy (SS) Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Service Strategy (SS) Exam - The How to Pass on Your First Try Certification Study Guide

Itil V3 Service Lifecycle Service Strategy (SS) Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Lifecycle Service Strategy (SS) Exam - The How to Pass on Your First Try Certification Study Guide