11 books • 5 series
Book #40: Responses to Dissatisfaction
Book #44: Taking Control of Word-of-mouth Marketing
Book #46: Charity Begins at Home
Book #31: Assessing the Risk of Consumer Confusion
Book #33: Power Assisted Steering
Book #37: Representing Process
Book #38: A New Model Strategy Applied to the Russian Situation
Book #45: The Bronze Hoard from Santa Maria in Paulis, Sardinia