The H. James Harrington performance improvement
1 total work
Concentrating on Harrington's people-building" approach, Area Activity Analysis helps managers clarify what is expected of their groups, define key measures, set performance standards, and "laser-focus" each employee's efforts on the organization's mission.
The third book in The H. James Harrington Performance Improvement Series provides a methodology designed to put all employees on the same page and eliminate wasted effort and misunderstandings. By implementing their well-researched recommendations, readers will be able to bring better alignment between their company's mission, activities, and customer expectations.