The Administration NVQ standards for the Level 3 award changed in January 1995. This new edition includes all the underpinning knowledge for the mandatory and non-skills optional units. Office-style individual and group tasks help prepare students for the problem-solving and decision-making skills required at this level.

This book covers the 8 mandatory units of the NVQ level 2 award in Administration. It provides the link between classroom theory and realities of office life, and allows you to build on your own experiences of work through the managing chapters.

This photocopiable resource pack meets the current NVQ Assessment and Perfomance Criteria for Level 2. The simulations cover all the madatory and optional units in a real work place situation. All the tasks include the scene-setting, information and documentation as well as lists of equipment needed, ready-made interruptions and record-keeping checklists. Ideas are provided for giving students further opportunities to demonstrate competence and full instructions for students on how to set up and maintain a portfolio.

This Level 1 handbook provides all the knowledge your candidates need to complete the award, and more! It encourages candidates to practise new skills as they are learnt, and has plenty of portfolio-building activities embedded throughout. The book is highly illustrated and written in a language which is accessible to candidates at this level. It covers the award thoroughly and is completely up-to-date with the 2001 standards. It gives candidates a thorough grounding in key skills by offering sections on writing and numeracy skills, applying for a job and the interview process. Review sections test and build on candidates' knowledge whilst fun items, such as crosswords and word searches, hold their interest. Up-to-date office-style activities prepare students for the world of work.