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Winner of the 2001 Breakthrough Business Book of the Year award from Independent Publisher Written by the author of the bestselling books Flawless Consulting (more than 500,000 copies sold), The Empowered Manager (more than 250,000 copies old), and Stewardship (more than 160,000 copies sold) Shows how our obsession with tools and techniques actually prevents us from doing things we believe in Identifies what is required of us to not only know what matters but to act on that knowledge